This policy explains in full how your personal information is collected, stored, used, and protected on the 8e8 (8e8.pro) platform.
The Six Core Pillars of 8e8's Privacy Policy — Keeping Your Data Safe at All Times
Every transaction and data transfer on the 8e8 platform is protected by 256-bit SSL encryption. No third party can ever access or read your information.
Your personal information is never sold or rented to third parties. 8e8 does not treat your data as a commercial asset.
Your information is used solely for account management, KYC verification, payment processing, and fulfilling legal obligations.
You may request deletion of your stored data at any time. Where there is no legal obligation to retain it, we will action your request within the specified timeframe.
We are fully transparent about which cookies are used on the 8e8 platform and what each one does.
Our support team is always available for any questions or concerns about your data. We commit to responding within 48 hours.
8e8 (8e8.pro) is a trusted online gaming platform in Bangladesh. We believe every user's privacy is a fundamental right. This Privacy Policy applies to all services, websites, and mobile applications operated by the 8e8 platform.
By creating an account on 8e8, browsing the platform, or using any of our services, you are considered to have read and accepted this Privacy Policy. Please read it in full before registering.
8e8 is committed to full transparency. Where your data goes and why it is used — all of it is clearly set out in this policy. We will never mislead you with hidden terms or vague language.
Key message: At 8e8, your privacy is not just a policy — it is part of how we operate every day. Your trust is our most valued asset.
8e8 collects two types of information from you — information you provide directly and information collected automatically. Details are outlined below:
Full name, date of birth, national ID number, passport, or driving license (required for KYC verification).
Mobile number (registered with Mobile Banking/Nagad/Rocket), email address, and current address where applicable.
Transaction records for deposits and withdrawals, along with payment method details (last 4 digits of account number).
Gaming history, bet amounts, win/loss records, session duration, and bonus usage details.
IP address, browser type, device model, operating system, login time, and location data.
Session tokens, preference settings, language selection, and analytics data (see Section 7 for details).
8e8 collects your information through several methods. It is important that you have a clear understanding of each one:
8e8 never collects unnecessary information without your consent. We only ask for what is genuinely needed to deliver our services and meet legal obligations.
8e8 uses your information only for the specific purposes listed below — nothing beyond that:
Clear message: 8e8 never uses your personal information to pressure you into playing more games or placing larger bets. Our goal is to support responsible entertainment.
8e8 does not sell your data. However, limited sharing may occur in certain specific situations:
In each of the above cases, only the minimum necessary information is shared. No third party may use your data for their own purposes — this is explicitly stated in our agreements with them.
8e8 uses industry-leading technology to keep your data secure:
Even after your account is closed, certain information may be retained for up to 5 years to meet legal obligations. After that period, it will be permanently deleted.
In the event of a data breach or security incident, 8e8 will notify affected users by SMS or email within 72 hours and take all necessary action.
Three types of cookies are used on the 8e8 platform:
8e8 does not use any third-party advertising cookies. You can disable non-essential cookies at any time through your browser settings, though some features may become limited as a result.
You have the following rights regarding your personal information on 8e8:
| Rights | Description | Time limit |
|---|---|---|
| Right to access your data | You may request to know what information we hold about you | 30 days |
| Right to rectification | You can request corrections to any inaccurate or outdated information | 14 days |
| Right to deletion | You may request deletion of your data where there is no legal obligation to retain it | 30 days |
| Right to restrict processing | You can request that we stop using your data for specific purposes | 7 days |
| Right to data portability | You may request a copy of the data we hold about you | 30 days |
| Right to Object | You can opt out of marketing or profiling at any time | Instant |
To exercise any of these rights, contact 8e8 support. Your request will be processed after your identity has been verified.
8e8 is strictly for users aged 18 and above. We do not knowingly collect any information from minors.
If we are notified or become aware that data has been collected from a minor, that data and the associated account will be deleted immediately. If a parent or guardian believes their child has created an account on 8e8, please contact support right away.
A Note for Parents: Please keep parental controls active on your child's device. Keeping minors away from online gaming platforms is a shared responsibility.
The 8e8 platform may occasionally contain links to game providers or payment partners. These external sites have their own privacy policies — 8e8 is not responsible for them.
We recommend reading the privacy policy of any third-party site before visiting it. 8e8 is only responsible for your data on its own platform.
8e8 may update this Privacy Policy when necessary. If changes are made:
A summary of previous versions is available on request through our support team for your reference.
Contact us for any privacy-related questions, requests, or complaints:
Support email: [email protected]
Live chat: You can reach us via live chat directly after logging into the platform — available 24/7.
Response time: Privacy-related requests are responded to within a maximum of 48 hours.